FAQ
📦 Shipping
Q: What shipping methods do you offer?
We offer Standard International Shipping (5–7 business days) and Expedited Shipping (3–5 business days). Delivery times may vary depending on your destination country or region.
Q: When will my order be dispatched?
Orders are typically processed and dispatched within 1–3 business days after confirmation. During peak seasons or holidays, slight delays may occur.
Q: How do I track my package?
Once your order has shipped, you will receive an email with your tracking number. You can use the link in the email or visit the carrier's website to track your shipment in real time.
Q: Do you ship internationally?
Yes, we ship to most countries and regions worldwide. If you are unsure whether we ship to your location, please contact our customer support team before placing your order.
Q: How is the shipping cost calculated?
Free Standard Shipping.
Q: Will I be charged customs duties or import taxes?
Depending on your country's customs regulations, import duties or taxes may apply. These charges are the buyer's responsibility. We recommend checking your local regulations before placing an order.
🔄 Returns & Exchanges
Q: What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unused, in their original packaging, and in the same condition as received to be eligible for a return.
Q: What situations qualify for a return?
- Item received does not match the product description
- Product has quality defects or was damaged upon arrival
- Wrong item was sent
- Item is unused and returned within 30 days of delivery
Q: What situations are NOT eligible for returns?
- Return request submitted after the 30-day window
- Item has been used or packaging has been damaged
- Damage caused by misuse or physical impact
- Custom or specially modified products
Q: How do I initiate a return or exchange?
- Email our support team with your order number and reason for return
- Attach photos of the item (required for quality-related claims)
- Our team will respond within 1–2 business days with further instructions
- Ship the item back to the address provided by our support team
Q: When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 1–3 business days back to your original payment method.
Q: Who covers the return shipping cost?
If the return is due to a product defect or our error, we will cover the return shipping cost. If the return is for personal reasons, the buyer is responsible for return shipping fees.
🛠️ After-Sales Support
Q: What is the warranty period for VOTATU products?
All VOTATU products come with a 12-month limited warranty against manufacturing defects. If a defect is confirmed within the warranty period, we will repair or replace the item free of charge.
Q: What does the warranty NOT cover?
- Physical damage from drops, impacts, or submersion beyond IPX4 rating
- Unauthorized disassembly or modification
- Normal wear and tear
- Damage caused by improper use contrary to the user manual
Q: How do I contact after-sales support?
- 📧 Email: support@votatu.com
- 💬 Live Chat: Available on our website (Mon–Fri, 9:00 AM – 6:00 PM PST)
Q: How quickly will I receive a support response?
Our support team aims to respond to all inquiries within 24–48 hours on business days.
🔦 Product FAQs
Votatu H3L Laser Sight
Q: What is the battery life of the H3L?
The H3L features a built-in rechargeable battery with up to 2 hours of continuous runtime. A full charge takes approximately 1.5 hours via the magnetic USB charging cable.
Q: What is the waterproof rating of the H3L?
The H3L carries an IPX4 waterproof rating, meaning it is splash-resistant from any direction. It is not designed for full submersion.
Q: How do I charge the H3L?
Simply attach the included magnetic USB charging cable to the charging port on the device. The magnetic connection makes charging quick and secure.
Q: Will the H3L fit my holster after installation?
Yes. The H3L is designed with an ultra-compact, super low-profile form factor that allows it to fit most standard holsters even with the laser sight installed.
Votatu H1L & H2L Laser Light Combo
Q: What is the difference between the H1L and H2L?
The H1L features dual red and green lasers with 750 lumens of white light and up to 14 hours of runtime depending on mode. The H2L features a single green laser (520nm, 5mW) with 1,000 lumens of white light, up to 8 hours in laser-only mode, and over 1 hour in combined laser + light mode.
Q: How far can the laser be seen during the day?
The H1L laser is visible at 20–50 meters in daylight and up to 1,500 meters at night. The H2L green laser offers superior daytime visibility due to the 520nm wavelength.
Q: What rail systems are compatible with the H2L?
The H2L is compatible with M1913 Picatinny and Weaver-style accessory rails, with an adjustable rail clamp for a secure fit.
Q: How do I activate strobe mode on the H2L?
Press both light switches simultaneously to instantly activate strobe mode.
Votatu M4L Laser Sight
Q: What rail system does the M4L support?
The M4L is specifically designed for M-Lok rail systems, featuring an ultra-lightweight and low-profile build for easy installation.
Q: Does the M4L support strobe laser mode?
Yes, the M4L supports a strobe laser mode for tactical applications.
Q: How is the M4L charged?
The M4L uses a built-in magnetic USB charging system. Simply connect the included charging cable to charge the device.
Votatu VRD501 Red Dot Sight
Q: Is the VRD501 parallax-free?
Yes. The VRD501 is designed with unlimited eye relief and parallax-free optics, ensuring the reticle stays on target regardless of eye position.
Q: How many brightness settings does the VRD501 have?
The VRD501 offers 10 illumination settings to adapt to various lighting conditions, from bright daylight to low-light environments.
Q: Can the VRD501 be used with a magnifier?
Yes. The VRD501 comes with low-profile and skeletonized absolute co-witness mounts with an offset design, making it fully compatible with magnifiers and backup iron sights.
Q: What are the elevation and windage adjustment ranges?
The VRD501 offers a maximum elevation adjustment of 90 MOA and a maximum windage adjustment of 90 MOA, providing a wide range of zeroing flexibility.
Q: Does the VRD501 have an auto-sleep function?
Yes. The VRD501 features an auto wake and auto-off function to conserve battery life when not in use.